Depressed: to household appliances bought the "insurance" is nowhere to compensation

Recently, Ms. Zhu Fenghua consumers from the hands of industry leaders in Fenghua, received by the payment of a supermarket in Fenghua 998 RMB surrender and compensation.

It is understood that a year ago, Ms. Zhu Centre engaged in marketing, bought a called "intimate Po" insurance, but this has resulted in Ms. Lee in the claims process and, ultimately, everywhere in the survey of business leaders, untie the mediation of Ms. Zhu.

According to Ms. Zhu, last year, due to the theft of her house in the mall to buy "Samsung" card LCD TV is the thief broke, serious damage to the screen to normal use.

Ms. Zhu can only be sent to the shopping centre for repair, shopping centre, a salesperson can see damaged televisions, blunt told Ms. Zhu, the replacement of one LCD prices are very expensive, it is better to buy a LCD TV set, and to Ms. Zhu recommend a guaranteed called "intimate" insurance and undertook to just buy a LCD TV with models, buy "intimate insurance" insurance, it can damage claims of the TV. Thus, Ms. Zhu was purchased with the $ 9999 models of LCD TV, and spent $ 499 for home appliances purchase guaranteed "intimate" insurance, and has broken TV home in safekeeping.

In July this year, Ms. Zhu after a year long wait once again to propose to the salesperson with shopping malls.

However, the shopping centre owner's reply but let Ms. Zhu, shopping centre, simply do not know at what claims. In this year, originally salesperson's all changed, shopping centre, in charge of their own schematic consumers. Ms. Zhu, the team had to call the insurance company's phone report that describes the circumstances of the request as soon as possible claims. However, insurance companies, the answer is "intimate Po" cannot claim warranty only. Suddenly becomes warranty insurance, and accidental damage to the TV set is not warranted, Ms. Zhu.

Fenghua industry and Commerce sub-Bureau received complaints of Ms. Zhu, business leaders to the scene investigation immediately.

According to Paul, "intimate" insurance "-extension service (Shanghai) co., Ltd." offers warranty service, is not the policy of insurance companies, this service is only to extend the warranty period of one year or several years, consumers buy household appliances, in the State of "three packs of" period, the purchase of the "consumer protection" intimate enjoyment extended warranty rights. In fact, Ms. Zhu flowers bought $ 499 is not insurance, but rather a kind of "three packs of" period of one year of warranty service.

This caused discontent of Ms. Zhu, shopping malls, and questioned given has mislead or deceive consumers.

Shopping Centre, you find Ms. Zhu purchase "insurance," failed to close read the related content in a hurry to pay and the original signature of the salesperson has left the shopping centre, the salesperson's commitment to consumers or confirmed. Business sector investigations that Ms. Zhu unknowingly, purchase a guaranteed "intimate" and in a year time repeatedly to the shopping centre, shopping centre, have a responsibility to ask the informed consumer reality, but the Mall has always avoided, the shopping centre should assume some responsibility. Eventually, the shopping centre owner aware of the error, the willingness to work with Ms. Zhu, Ms. Zhu from shopping malls to refund purchase costs of keeping the "intimate", and then pay $ 499 499 element as compensation to the consumer, the two sides expressed satisfaction with the mediation results.