Buy a new washing machine will not move the mediation business associations replacement.

<P> Mediation business associations replacement </ P> <P> Recently, Zhang Xiuwen County consumers through television "home shopping there," ordered a price of 480 yuan of the Kawasaki brand washing machines, washing machine arrived, he .immediate inspection, test machine and found that pressing the switch to plug in the power washing but nothing happened, are they not available. .</ P> <P> So he immediately informed "Families shopping" service department, the other commitments, "consumers will pay delivery personnel back to the washing machine to ensure the replacement within 3 days"; when Zhang requirements .delivery personnel shall produce a receipt when you return the washing machine receipts, delivery personnel have been refused, saying they are just shipping and receiving, other matters not care. .</ P> <P> thing a week later, Mr. Zhang called 3 times to "home with shopping" service department to request the performance, did not result, businesses have become committed to the replacement in sight. .So he revised the text to a complaint the county consumer associations. .</ P> <P> received complaints, the consumer association officers immediately and "home with shopping" service department to contact, timely communication with the parties. .Finally, the mediation agreement between the parties, by the "Family with shopping" logistics company commissioned officers recovered a receipt that Mr. Zhang washing machines, and to ensure the 3-7 business days to consumers a new washing machine at home. .</ P>.