Holiday home hotspots: complaints "trade-in" save Maoni

Originally participated in the household appliances "trade-in" activities that may require new appliances bought the old appliances had been slow to recover, causing no cash discount will not be honoured.

In 12315 command center national day holiday complaint summary, such issues are more prominent.

"Trade-in" that is, consumers must first follow the original cost of the goods to be paid in full, the new household appliances to the old appliances away and drawing up relevant to consumers, consumers rely on this ticket and then return back old electrical appliances market exchange of cash.

In other words, the old appliance you can purchase new appliances in proportion to the total price of the offer cash discounts to consumers bring many benefits, vacation for 7 days all major home appliance stores are all abuzz, just wait for the contributions of subsection consumers queuing up a long queue.

During this process, the sales staff is strongly promoted this promotion how convenient, affordable, but did not inform consumers possible problems.

Because sending new household appliances and recycling old appliances are two different departments, which impeded the convergence will cause inconvenience to the consumer.

Public Li on October 1, in an electronic shopping centre "trade-in" purchase of a certain brand automatic washing machine.

By Convention, the new washing machine 2 October smooth delivery installation, Mr. Lee called old washing away, only to be told recycling old appliances is another sector. In desperation, Mr. Lee to post-sales calls urging to 7, or no one on-site recycling old washing machine. There are now home to two washing-machine, covers local, "trade-in" price cannot be cashed, family holiday or a few days away, for fear of missing sales later your old washing machine. Mr. angry to say that this holiday the whole ride on the washing machine.

Ms. FUNG consumers in a household appliance stores "trade-in" buying a LCD TV, recyclable old appliances to Ms. FUNG and pay the $ 20 fee will not be recycled.

Ms. FUNG very helpless, says buy household appliances when sales staff does not have this part of the costs.

This reporter has learned that, during the national day, Shijiazhuang city administration 12315 command centers various types of information were considered, of which 446 366 consultation; complaint report 23 55 pieces.

Appeals of a set of 12 pieces, jiayongdianqilei total complaints 21.8%.

City Administration staff warned that consumers encounter during the national day holiday consumer disputes, please save the consumption credentials, timely call 12315 telephone complaints.

If it is found that the illegal conduct, please call 12315 telephone report it.