Washing machine water new home was flooded manufacturers refuse to take responsibility

Recently Ms. Ling, her new home also into live, just bought a washing machine water flooded.

Dec. 12th, 2009, Ms. Ling in Kunshan GOME Chaoyang road (Kunshan GOME) buying a Sanyo drum-type washing machines.

13 installation personnel sent to a washing machine and test the machine properly. Testing Installer forgot to turn off the tap. 14, noon, Ms. Ling Tel received property to know home running water. Hurry home, Ms. Ling found washing machine hose falls down from the faucet, water a day and a night, the floor all deformation, wallpaper wet, part of the furniture of the cradle was soaked up the cracks.

Ms. Ling day contact Kunshan GOME onsite view leakages, GOME staff on-site, said Ms. Ling taps quality is not good, can cause leakage.

Survey

China quality wanlixing complaints office heads to Kunshan GOME, understand the circumstances promise never to send staff to Ms. Ling's investigation.

A few days later, Kunshan GOME reply, Ms. Ling, a leak in the company they think is because Ms. Ling tap-solid set of quality problems caused by the omission of non-installer work.

Complaints by consumers and businesses do have certain responsibilities.

Although this issue is caused by the faucet fixing set, but the United States, the installer should close the tap water, or remind Ms. Ling. Even if Ms. Ling taps exist quality problems, the installer should also be told Ms. Ling and need to be replaced.

Contacts after each other are the United States "is not our responsibility."

Sanyo Kunshan special repair shops, is only willing to consider from the humanitarian, gave Ms. Ling one "Sanyo brand" vacuum cleaner, refused to assume the economic losses caused by water leakage.