Recently, Mr. Zhang Wen County consumer TV "home shopping" order a price of $ 480 Kawasaki brand washing machines, washing machines arrived, he immediately inspection, commissioning, washing machine, plug in the power by pressing the switch but no sound, pressure root cannot be used.
So, he immediately informed the "home shopping" after-sales service department, other commitments "consumers will pay shipping personnel with washing machine, guarantee 3 days replacement"; when he requested delivery personnel receive return receipt issued, the washing machine was shipping personnel refused, saying that they only look at shipping and receiving, the remaining matters shall regardless.
Things over a week, Mr. Zhang 3 times to call the "home shopping" after-sales service request fulfillment has as a result, businesses committed replacement also foreseeable future.
So he had consumers xiuwen County.Received after lawsuit, consumers who immediately and "home shopping" to contact the Department of after-sales service, timely communication with the parties.
Finally, the two sides reached an agreement with mediation by "home shopping" entrusting logistics company staff to produce a receipt to recover washing machine, and that Mr. within 3 to 7 business days will be a new washing machine delivered to consumers in the home.
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