Ducklings from the washing machine for two years maintenance disputes.

<P> 11 1st, Harbin City, Mr. Chen called reporters to the deputy that he bought in 2008 "Duck" brand washing machines, more than a month ago suddenly failed and he was quickly linked the sale of washing machines .departments, staff onsite inspection, we found a washing machine capacitor is a problem, need to replace the new. .For a good capacitor, the staff collected 40 yuan Chen capacitor spare parts and maintenance costs 40 yuan. .However, Chen found that the washing machine repair certificate clearly says "electrical parts warranty of three years, during the warranty period for free replacement parts," Mr. Chan felt that after-sales department to charge during the warranty period is unreasonable. .</ P> <P> In the interview, Mr. Chen told reporters, "I find the relevant information that should belong to the electrical capacitor parts, required to be guaranteed for three years, after-sale this unreasonable behavior to be acceptable. ."According to Mr. Chen said that sent money, he has repeatedly called to the after-sales department to inquire about the fees are reasonable, but the other said that the manager is not, can not be answered. .</ P> <P> 1 at 12 am, the deputy reporters and Mr. Chen arrived with the district in Raymond LAI "Duck washing machine repair center." .Service center staff said, ducklings washing machine warranty for one year, electrical parts warranty of three years, electrical components, including electrical and computer panels only, without the capacitor, the company has carried out in accordance with the provisions of after-sales maintenance, .washing machine capacitor has exceeded the one year free maintenance of the time, so it is necessary fees. .</ P> <P> reporters found evidence of maintenance in the washing machine, only marked the "maintenance of electrical parts for three years," but did not specify what kinds of electrical parts in the maintenance range. .</ P> <P> Subsequently, the deputy press called the "12315" consumer complaints and reports, call the command center, the staff said that the provisions of the province's three bags of laundry products: washing machine warranty for one year, three major components warranty ., the main components for the motor, timer, programmable, capacitors. .He is the washing machine capacitors that have not had the warranty period. .Consumer complaints and reports, the command center staff agreed to help Mr. Chen and communicate with the sale. .</ P> <P> after consultations, after-sales staff agreed to refund Chen replacement capacitors 40. .</ P>.