Commitment not to meet the changing faces of the Dafa of washing machine sales stage

Mr. Wang zhanhua in an appliance store to buy a half-automatic washing machine, pre-sales businesses committed to ensure that the results of after-sales service under warranty, the machine has three fault, find business maintenance, dragged on for three months is not repaired.

Through the mediation of the consumers ' staff, shopping centre, promised to replace Mr. Wang one with brand new washing machine with value.

It is understood that the November 2009, live zhanhua County Office of Mr. Wang in rich countries, with his wife to buy a home appliance shopping centre, the County has a certain brand of semi-automatic washing machine.

Buy washing machines, are catching up with shopping malls get promotions, price is very cheap. Mr. Wang worry about business after-sales service to keep up with the salesperson promise said, "we store the quality of washing machine, and not to say one year warranty, repair service, very timely, if the machine fails, the guarantee call, if in one month has the quality problem, shops can also return unconditionally. "So, Mr. Wang delivered goods immediately, open invoices, leaving the phone, put the washing machine brought home. Mr. Wang has used the results of 3 months, washer suddenly fail – not the water. So, Mr. Wang description to the shopping centre, shopping centre, come on over to maintenance. Two days after the shopping centre to people, and found that is water switch is broken, the cost of replacing a new switch.

It took less than half a year, the washing machine also developed the same fault, Mr. Wang has a repair again dial phone please send for repair, the Mall, but this one is more than half a month, Mr. Wang even hit 5 times shopping centre is to repair.

But after less than one month, roaring sound issued a washing machine, and later refused to start. Mr. King was angry, and once again to call shopping centre, as soon as possible, sent over maintenance. But over and call the past, is missing maintenance labor, drag it over the past 3 months. Mr. Wang is intolerable and picked up the invoice to find business reasoning. Businesses say that this washing machine is big trouble, "we are in contact with manufacturers. "Who knows the manufacturers have not time to send people over.

So, Mr. Wang of consumers ' complaints came zhanhua County, to the poor quality of washing-machine, called Mall replacement.

Consumers aware of the situation, find the shopping centre owner. Through the mediation of the consumers ' staff, shopping centre, Mr. Wang has finally promised to replace the one with the brand new washing machine with value.